ConfidentialityWe are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers, suppliers and associates.
EthicsWe always conduct our own services honestly and honorably, and expect our clients and suppliers to do the same. Our advice, strategic assistance and the methods imparted through our training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
Duty of careOur actions and advice will always conform to relevant law, and we believe that all businesses and organizations, including this, should avoid causing any adverse effect on the human rights of people in the organizations we deal with, the local and wider environments, and the well-being of society at large.
ContractsOur contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverable. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients' contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
FeesOur fees are always competitive for what we provide, which is high quality. Wherever possible we agree on our fees and basis of charges clearly in advance, so that we and our clients can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
PaymentOur terms for payment are clearly stated in-advance of any work or agreement has be signed.
Intellectual property and moral rightsWe retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.
Quality assuranceWe maintain the quality of what we do through constant ongoing review with our clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We conduct all of our activities professionally and with integrity.
Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never influenced in our decisions, actions or recommendations by issues of gender, race, creed, color, age or personal disability.
We try to resolve all complaints within a reasonable time. We will reply too and acknowledge all complaints within 3 days of receiving the complaint. We will investigate and report all findings to the complainant and also CCP within a reasonable set time. Reasonable time being no more then 10 days of receiving the initial complaint.
We will have no hidden fees, all fees will be either clearly posted on our website or clearly agreed upon before any work is started or product shipped.
Cactus Consumer Protection reserves the right to revise this Code of Conduct at anytime,and will be posted here on our Code of Conduct page.Revised 2017-04-09